# Before you call it a performance problem “Before you call it a performance problem” is a team leader, Supplier Payments job simulation on FinderK. You work at Brackwell Supplies, an original fictional company, and complete 3 assignments in about 95 minutes. It is for anyone who wants to practice team leader, Supplier Payments work. No previous work experience is required. - Role: Team leader, Supplier Payments - Industry: People management - Career: People operations and recruiting (https://finderk.com/careers/people-operations) - Level: Intermediate - Time: About 95 minutes, 3 assignments - Access: Included in Plus - Created by: FinderK - Work tools: Files, Office documents and spreadsheets, Mail, Calendar, Chat - Page: https://finderk.com/simulations/before-you-call-it-a-performance-problem - Last updated: 2026-10-15 ## Summary One of your team has met the quality trigger two months running. Read his error rates like for like, plan the foreign-currency work for November, and decide what to tell him and your manager. ## Full brief You lead a team of six payments processors at a supplies wholesaler. One of them, Daniel, has an error rate more than double the rest of the team for two months, and your manager wants to know before her report on Thursday whether you are starting the informal stage. Since September Daniel has done all of the team's foreign-currency invoices. You work out his error rates like for like, plan who processes the foreign-currency invoices in November when he is on leave for a week, and then answer Daniel, who is worried, and give your manager your recommendation. You decide who does which work and what support to give. Spending over your limit and any formal process go to your manager. ## What is Brackwell Supplies? Brackwell Supplies is a wholesaler of office, catering and cleaning supplies, based in Sheffield, with 260 staff. It buys from about 1,900 suppliers in the UK, the EU and the US. The Supplier Payments team in Finance Operations posts about 3,500 supplier invoices a month and prepares the weekly payment runs. Amounts are in pounds sterling (GBP) unless an invoice is in euros or US dollars. Times are UK time. ## Who do you play? You are the team leader, Supplier Payments in the Finance Operations team. You lead the Supplier Payments team of six payments processors. You took over on 1 October 2026 from Carl Brennan, who moved to the payments systems project. You decide who does which work, hold one-to-ones and arrange training up to 500 GBP per person. You may start the informal stage of the Performance support policy after advice from the People partner. Spending over 500 GBP and the formal stage go to Rachel Okafor, Head of Finance Operations. ## What will you do? 1. Compare Daniel's error rates like for like (30 minutes) 2. Plan the foreign-currency work for November (35 minutes) 3. Answer Daniel and give Rachel your recommendation (30 minutes) ## Frequently asked questions ### How long does “Before you call it a performance problem” take? About 95 minutes, across 3 assignments. When the time is up, you get 10 minutes to round up and submit. Pausing stops the clock. ### Is “Before you call it a performance problem” free? No. It is included in FinderK Plus. You can also try it without an account, without grading. ### Do I need team leader, Supplier Payments experience? No. No previous work experience is required. The listed level is intermediate. ### What do I get when I finish? You get feedback on each assignment you submit. Completing all required assignments earns a completion certificate. It records participation and is not professional accreditation. ### Is Brackwell Supplies a real company? No. Brackwell Supplies is an original fictional company made for practice. Its coworkers may make mistakes, so check their suggestions against the evidence.