# One room short on a sold-out Saturday

“One room short on a sold-out Saturday” is a front office duty supervisor job simulation on FinderK. You work at Calder Quay Hotel, an original fictional company, and complete 3 assignments in about 55 minutes. It is for anyone who wants to practice front office duty supervisor work. No previous work experience is required.

- Role: Front office duty supervisor
- Industry: Hospitality
- Career: Hospitality and retail (https://finderk.com/careers/hospitality-and-retail)
- Level: Early career
- Time: About 55 minutes, 3 assignments
- Access: Included in Plus
- Created by: FinderK
- Work tools: Mail, Office documents and spreadsheets, Tables, Chat
- Page: https://finderk.com/simulations/one-room-short-on-a-sold-out-saturday
- Last updated: 2026-10-10

## Summary

The hotel is sold out and a room has just flooded. Work out the room position, decide who to move to another hotel and on what terms, and handle the night when it changes again.

## Full brief

You are the duty supervisor on a sold-out Saturday at a harbour hotel. A leak has taken a room out of use, and the arrivals list has guaranteed guests, bookings with no guarantee, a possible duplicate and a late caller. You work out whether the hotel is short, who can be moved to a partner hotel under the procedure, and what that would cost within your limit. Then you arrange the move and write to the guest, and at the end of the night the situation changes and you hand over to the morning team. Automated checks confirm your figures and saved work; your judgement is reviewed against the standard for the role.

## What is Calder Quay Hotel?

Calder Quay Hotel is a fictional independent four star hotel with 96 bedrooms on the harbour in Bristol. Most weekend guests are leisure and wedding guests, and many return. This case runs on Saturday 14 November 2026, evening shift. Times are local and amounts are in pounds.

## Who do you play?

You are the front office duty supervisor in the Front office team. You run the front desk on the evening shift. You may release non-guaranteed bookings under the procedure, choose a guest to move to a partner hotel when the hotel is short, and spend up to 200 pounds on one moved guest. Costs above that and any future stay or voucher need Nadia's approval. You may not change the overbooking level or rates.

## What will you do?

1. 1. Work out tonight's room position (20 minutes)
2. 2. Arrange the move and write to the guest (18 minutes)
3. 3. Handle the change and hand over the night (17 minutes)

## Which skills will you practice?

- Work out a hotel's room position from live records
- Apply a walk procedure fairly and within a spending limit
- Write to a displaced guest clearly and honestly
- Hand over an evening's decisions so the morning can act

## Frequently asked questions

### How long does “One room short on a sold-out Saturday” take?

About 55 minutes, across 3 assignments. When the time is up, you get 10 minutes to round up and submit. Pausing stops the clock.

### Is “One room short on a sold-out Saturday” free?

No. It is included in FinderK Plus. With a free account you can also do it without grading.

### Do I need front office duty supervisor experience?

No. No previous work experience is required. The listed level is early career.

### What do I get when I finish?

You get feedback on each assignment you submit. Completing all required assignments earns a completion certificate. It records participation and is not professional accreditation.

### Is Calder Quay Hotel a real company?

No. Calder Quay Hotel is an original fictional company made for practice. Its coworkers may make mistakes, so check their suggestions against the evidence.