# Rebooking the cancelled skin clinics “Rebooking the cancelled skin clinics” is an outpatient booking coordinator job simulation on FinderK. You work at Riverside General Hospital, an original fictional company, and complete 3 assignments in about 55 minutes. It is for anyone who wants to practice outpatient booking coordinator work. No previous work experience is required. - Role: Outpatient booking coordinator - Industry: Healthcare administration - Career: Healthcare administration (https://finderk.com/careers/healthcare-administration) - Level: Early career - Time: About 55 minutes, 3 assignments - Access: Included in Plus - Created by: FinderK - Work tools: Mail, Office documents and spreadsheets, Tables, Calendar, Chat - Page: https://finderk.com/simulations/rebooking-the-cancelled-skin-clinics - Last updated: 2026-10-10 ## Summary A consultant is off sick for two weeks and sixteen patients need rebooking. Put them in the right order with the right clinicians before their target dates, look after a patient who cannot make the only slot, and tell the manager about any breach. ## Full brief You are the booking coordinator for a hospital skin clinic. A consultant has gone off sick and sixteen appointments need rebooking into a handful of spare slots. You work out each patient's target date from the access policy, rebook in the policy's order with the right grade of clinician, and take account of interpreters and the days patients can attend. Then you talk to a patient who cannot make the only slot in time and report the expected breach to your manager, and you deal with a late change to the capacity. Automated checks confirm your counts and saved work; your judgement is reviewed against the standard for the role. ## What is Riverside General Hospital? Riverside General Hospital is a fictional general hospital. Its dermatology outpatient service sees about 220 patients a week, including patients whose GP suspects skin cancer, who must be seen by a consultant within 14 days of referral. This case runs on Monday 9 November 2026, after a consultant goes off sick. ## Who do you play? You are the outpatient booking coordinator in the Outpatient services, dermatology team. You book and rebook dermatology outpatient appointments. You may offer and book any slot that suits a patient's priority under the access policy and book interpreters. You may not change a patient's priority, let a registrar see a patient the policy says needs a consultant, or add clinics or slots. Grace decides extra capacity with the clinical lead. ## What will you do? 1. 1. Plan the rebooking (25 minutes) 2. 2. Talk to Mr Kowalczyk and report the breach (18 minutes) 3. 3. Handle the change to Friday's clinic (12 minutes) ## Which skills will you practice? - Prioritise patients by access targets and policy - Match patients to the right clinician and time - Talk to patients about changes without causing alarm - Report a breach early with the facts ## Frequently asked questions ### How long does “Rebooking the cancelled skin clinics” take? About 55 minutes, across 3 assignments. When the time is up, you get 10 minutes to round up and submit. Pausing stops the clock. ### Is “Rebooking the cancelled skin clinics” free? No. It is included in FinderK Plus. With a free account you can also do it without grading. ### Do I need outpatient booking coordinator experience? No. No previous work experience is required. The listed level is early career. ### What do I get when I finish? You get feedback on each assignment you submit. Completing all required assignments earns a completion certificate. It records participation and is not professional accreditation. ### Is Riverside General Hospital a real company? No. Riverside General Hospital is an original fictional company made for practice. Its coworkers may make mistakes, so check their suggestions against the evidence.