# The glass in the juice video “The glass in the juice video” is a communications manager job simulation on FinderK. You work at Orchard Gold Drinks Ltd, an original fictional company, and complete 3 assignments in about 70 minutes. It is for anyone who wants to practice communications manager work. No previous work experience is required. - Role: Communications manager - Industry: Public relations - Career: Communications and media (https://finderk.com/careers/communications-and-media) - Level: Mid-level - Time: About 70 minutes, 3 assignments - Access: Included in Plus - Created by: FinderK - Work tools: Mail, Office documents and spreadsheets, Calendar, Chat, Notes - Page: https://finderk.com/simulations/the-glass-in-the-juice-video - Last updated: 2026-10-10 ## Summary A mother's video of glass in your best selling juice is spreading, a second customer has posted a photo, a supermarket wants an answer by one, and the managing director wants to say the product is completely safe. Read the situation, issue a careful holding statement, and communicate the recall when it comes. ## Full brief You are the communications manager of a family juice company on the worst morning of its year. By ten, a video of glass in a bottle has reached hundreds of thousands of people, a second customer has posted a photo from the same batch, a third complaint turns out to be plastic, a consumer reporter has a 14:00 deadline and the biggest retailer needs a position. You assess severity by the crisis plan, draft a holding statement legal can approve and talk the managing director out of the words she wants, then write the recall notice and answer the reporter when the tests come back. Automated checks confirm your figures and saved work; your judgement is reviewed against the standard for the role. ## What is Orchard Gold Drinks Ltd? Orchard Gold Drinks is a fictional family owned juice maker in North Yorkshire, selling through supermarkets and independent shops. This case takes place on Tuesday 20 October 2026, after a consumer's video of glass in a bottle of its apple juice spreads online. Times are UK local time. The communications manager assesses, drafts and handles media; legal counsel approves every statement; only the managing director decides on a recall. ## Who do you play? You are the communications manager in the Communications team. You draft statements, run media and social media and keep the incident log. Priya Venkatesh approves every public statement. Only Elspeth Marr decides on a recall or withdrawal, and the regulator is notified by legal counsel. You never say a product is completely safe before the investigation shows it, never question a consumer's honesty, and never speculate on cause. ## What will you do? 1. 1. Assess the situation (20 minutes) 2. 2. Draft the holding statement and advise Elspeth (25 minutes) 3. 3. Communicate the recall (25 minutes) ## Which skills will you practice? - Assess the severity of an incident from evidence - Write a holding statement that is accurate and kind - Advise a senior leader against words that will backfire - Communicate a recall clearly to consumers, retailers and media - Work within legal approval and decision rights ## Frequently asked questions ### How long does “The glass in the juice video” take? About 70 minutes, across 3 assignments. When the time is up, you get 10 minutes to round up and submit. Pausing stops the clock. ### Is “The glass in the juice video” free? No. It is included in FinderK Plus. With a free account you can also do it without grading. ### Do I need communications manager experience? No. No previous work experience is required. The listed level is mid-level. ### What do I get when I finish? You get feedback on each assignment you submit. Completing all required assignments earns a completion certificate. It records participation and is not professional accreditation. ### Is Orchard Gold Drinks Ltd a real company? No. Orchard Gold Drinks Ltd is an original fictional company made for practice. Its coworkers may make mistakes, so check their suggestions against the evidence.