# The Monday helpdesk at Calloway House “The Monday helpdesk at Calloway House” is a facilities helpdesk coordinator job simulation on FinderK. You work at Brightstone Property Services, an original fictional company, and complete 3 assignments in about 50 minutes. It is for anyone who wants to practice facilities helpdesk coordinator work. No previous work experience is required. - Role: Facilities helpdesk coordinator - Industry: Facilities management - Career: Facilities and energy management (https://finderk.com/careers/facilities-and-energy-management) - Level: Early career - Time: About 50 minutes, 3 assignments - Access: Included in Plus - Created by: FinderK - Work tools: Mail, Office documents and spreadsheets, Tables, Calendar, Chat - Page: https://finderk.com/simulations/the-monday-helpdesk-at-calloway-house - Last updated: 2026-10-10 ## Summary Twelve requests after a wet weekend: a trapped person, a leak onto a desk, a stuck fire exit, cold offices and a few things that are not yours to fix. Triage them, get approval where you need it, and tell tenants the truth about who pays. ## Full brief You are the helpdesk coordinator for a busy office building. Twelve requests came in over a wet weekend. You sort them by whose responsibility they are under the lease and how urgent they are under the service levels, act at once on the emergencies, and raise the right contractors within your limit. Then you get approval for a repair above your limit and deal with a water hygiene report, and you tell a tenant that their dishwasher is theirs to fix, even though they threaten to withhold their service charge. Automated checks confirm your counts and saved work; your judgement is reviewed against the standard for the role. ## What is Brightstone Property Services? Brightstone Property Services is a fictional managing agent. It runs Calloway House, a seven storey office building in Manchester with eleven tenants and about 520 people, for the landlord. The lease decides whether a repair is Brightstone's or a tenant's, and published service levels set how quickly Brightstone responds. This case runs on Monday 7 December 2026. ## Who do you play? You are the facilities helpdesk coordinator in the Building management, Calloway House team. You run the helpdesk for Calloway House. You may raise orders with approved contractors up to 750 pounds a job, act at once on P1 emergencies, and tell tenants when a request is theirs under the lease. Stephen approves orders up to 5,000 pounds. You may not agree to pay for tenants' items or promise service charge reductions. ## What will you do? 1. 1. Triage the weekend's requests (20 minutes) 2. 2. Get approval for the lift and book the water check (15 minutes) 3. 3. Reply to Tribe Legal (15 minutes) ## Which skills will you practice? - Prioritise building faults by risk and service level - Decide responsibility using lease clauses - Act on safety first and get approval for spending - Say no to a tenant politely and with the clause ## Frequently asked questions ### How long does “The Monday helpdesk at Calloway House” take? About 50 minutes, across 3 assignments. When the time is up, you get 10 minutes to round up and submit. Pausing stops the clock. ### Is “The Monday helpdesk at Calloway House” free? No. It is included in FinderK Plus. With a free account you can also do it without grading. ### Do I need facilities helpdesk coordinator experience? No. No previous work experience is required. The listed level is early career. ### What do I get when I finish? You get feedback on each assignment you submit. Completing all required assignments earns a completion certificate. It records participation and is not professional accreditation. ### Is Brightstone Property Services a real company? No. Brightstone Property Services is an original fictional company made for practice. Its coworkers may make mistakes, so check their suggestions against the evidence.