# Twelve repairs before the cold snap “Twelve repairs before the cold snap” is a housing officer, repairs job simulation on FinderK. You work at Calderbrook Homes, an original fictional company, and complete 3 assignments in about 70 minutes. It is for anyone who wants to practice housing officer, repairs work. No previous work experience is required. - Role: Housing officer, repairs - Industry: Property management - Career: Facilities and energy management (https://finderk.com/careers/facilities-and-energy-management) - Level: Intermediate - Time: About 70 minutes, 3 assignments - Access: Included in Plus - Created by: FinderK - Work tools: Mail, Office documents and spreadsheets, Tables, Calendar, Chat - Page: https://finderk.com/simulations/twelve-repairs-before-the-cold-snap - Last updated: 2026-10-10 ## Summary Twelve repair requests, a cold snap from Wednesday and a contractor who will soon be fully booked. Triage them under the policy, answer a resident who has been told the wrong thing, and get a decision on a roof above your limit. ## Full brief You are a housing officer covering repairs at a housing association. Twelve requests have come in before a cold weather alert. You decide each one's priority and target from the policy and what the records say about each household, raise what you can within your limit, and make homes safe where the full job needs approval. Then you reply to a resident with a repeat damp problem who has been told her repair depends on her rent, and you ask the head of assets for a decision on a roof, with the options and costs. Automated checks confirm your counts and saved work; your judgement is reviewed against the standard for the role. ## What is Calderbrook Homes? Calderbrook Homes is a fictional housing association with about 1,800 rented homes around Rotherham. Many residents are older, have young children or have health conditions, and rely on the association for repairs under published response times. This case runs from Monday 23 to Tuesday 24 November 2026, before a cold weather alert. Amounts are in pounds. ## Who do you play? You are the housing officer, repairs in the Property services team. You handle repair requests for Calderbrook Homes. You may raise orders up to 500 pounds a job, order making safe work within that limit, and book inspections. Bronwen approves orders up to 5,000 pounds and Kwesi above that. You may never refuse or delay a repair because of rent arrears or anything else the policy does not allow. ## What will you do? 1. 1. Triage the twelve requests (25 minutes) 2. 2. Reply to Ms Brown and book the inspection (20 minutes) 3. 3. Get a decision on the Larch Street roof (25 minutes) ## Which skills will you practice? - Triage repairs by risk to the household under a policy - Keep repairs separate from rent arrears - Write to a resident honestly about a repeat problem - Request approval with options, costs and interim safety ## Frequently asked questions ### How long does “Twelve repairs before the cold snap” take? About 70 minutes, across 3 assignments. When the time is up, you get 10 minutes to round up and submit. Pausing stops the clock. ### Is “Twelve repairs before the cold snap” free? No. It is included in FinderK Plus. With a free account you can also do it without grading. ### Do I need housing officer, repairs experience? No. No previous work experience is required. The listed level is intermediate. ### What do I get when I finish? You get feedback on each assignment you submit. Completing all required assignments earns a completion certificate. It records participation and is not professional accreditation. ### Is Calderbrook Homes a real company? No. Calderbrook Homes is an original fictional company made for practice. Its coworkers may make mistakes, so check their suggestions against the evidence.