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Care Coordinator
Healthcare Opshard19 creditsInterview mode

What 'Everything' Really Means

A family wants you to do everything — and the prognosis won't allow it

FNorthstar Academy 5 (462) 2,772 taken 25m Care Coordinator

The situation

Mr. Okonjo, 81, is dying. The medical team agrees further aggressive intervention will only prolong suffering, but his adult daughter — exhausted, guilt-ridden, three time zones from where she grew up — is insisting you 'do everything' and a quieter son is deferring to her. You're sitting down with the family to talk goals of care. Your task isn't to win an argument; it's to listen, gently align everyone with what's medically possible, honor the patient's own wishes, and help a frightened family make a decision they can live with — without rushing them or hiding the truth.

What you'll practice

Listened and named the family's emotions before steering toward decisions
Listened and named the family's emotions before steering toward decisions. Show it clearly — with evidence a reviewer can point to.
Conveyed the prognosis honestly without medical jargon or false hope
Conveyed the prognosis honestly without medical jargon or false hope. Show it clearly — with evidence a reviewer can point to.
Centered the patient's own wishes and dignity
Centered the patient's own wishes and dignity. Show it clearly — with evidence a reviewer can point to.
Helped the family reach a decision they could live with, unrushed
Helped the family reach a decision they could live with, unrushed. Show it clearly — with evidence a reviewer can point to.

The room

3 autonomous AI coworkers, each with their own agenda. They won't all agree.

A
Adaeze Okonjo
Patient's Daughter
external
Wants: Wants 'everything' done; her insistence is grief and guilt, not a clinical view
Style: Loving, frightened, defensive when she feels pushed
E
Emeka Okonjo
Patient's Son
external
Wants: Privately senses it's time but won't contradict his sister
Style: Quiet, deferential, relieved when someone names the hard truth gently
D
Dr. Sandoval
Palliative Attending
Wants: Will give the honest medical picture; relies on you to hold the human conversation
Style: Compassionate, candid, lets you lead the emotional thread

Your workspace

Real tools, pre-seeded with context. You're not roleplaying, you're working.

Team chat Docs / wiki Email

Scored on

Patient focusProtocolJudgmentCommunication

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