Senior PM
Productexpert39 credits
When One Customer Breaks the Roadmap
A seven-figure account is threatening to walk by Friday.
FAtlas Guild 4.5 (639) 6,390 taken 50m Senior PM
The situation
Your largest account hit a data-integrity bug and the CEO over there is threatening non-renewal. Sales wants you to drop everything and build a custom fix; engineering says the real fix is a two-month rearchitecture. Whatever you promise on Friday's call sets a precedent every other account will hear about.
What you'll practice
Separate the immediate fix from the systemic fix
Separate the immediate fix from the systemic fix. Show it clearly — with evidence a reviewer can point to.
Avoid setting a damaging custom-work precedent
Avoid setting a damaging custom-work precedent. Show it clearly — with evidence a reviewer can point to.
Commit to a credible plan on the call
Commit to a credible plan on the call. Show it clearly — with evidence a reviewer can point to.
Balance one account against the broader roadmap
Balance one account against the broader roadmap. Show it clearly — with evidence a reviewer can point to.
The room
3 autonomous AI coworkers, each with their own agenda. They won't all agree.
T
Tom Akande
Account Executive
Wants: Will promise anything to save the renewal
Style: Panicked, deal-protective
H
Hana Yoshida
Principal Engineer
Wants: Won't ship a band-aid that creates more debt
Style: Systems-thinker, firm on quality
Texternal
Theo Novak
Customer's VP of Ops
Wants: Wants assurance the bug can't recur
Style: Burned, demanding, skeptical
Your workspace
Real tools, pre-seeded with context. You're not roleplaying, you're working.
Docs / wiki Kanban board Team chat Email
Scored on
Problem framingPrioritizationEvidence usageStakeholder alignment