“The Monday helpdesk at Calloway House” is a facilities helpdesk coordinator job simulation on FinderK.
You work at Brightstone Property Services, an original fictional company, and complete 3 assignments in about 50 minutes.
It is for anyone who wants to practice facilities helpdesk coordinator work. No previous work experience is required.
Role
Facilities helpdesk coordinator
Industry
Facilities management
Level
Early career
Time
About 50 minutes, 3 assignments
Access
Included in Plus
Created by
FinderK
Twelve requests after a wet weekend: a trapped person, a leak onto a desk, a stuck fire exit, cold offices and a few things that are not yours to fix. Triage them, get approval where you need it, and tell tenants the truth about who pays.
Read the full brief
You are the helpdesk coordinator for a busy office building. Twelve requests came in over a wet weekend. You sort them by whose responsibility they are under the lease and how urgent they are under the service levels, act at once on the emergencies, and raise the right contractors within your limit. Then you get approval for a repair above your limit and deal with a water hygiene report, and you tell a tenant that their dishwasher is theirs to fix, even though they threaten to withhold their service charge. Automated checks confirm your counts and saved work; your judgement is reviewed against the standard for the role.
What is Brightstone Property Services?
Brightstone Property Services is a fictional managing agent. It runs Calloway House, a seven storey office building in Manchester with eleven tenants and about 520 people, for the landlord. The lease decides whether a repair is Brightstone's or a tenant's, and published service levels set how quickly Brightstone responds. This case runs on Monday 7 December 2026.
Who do you play?
You are the facilities helpdesk coordinator in the Building management, Calloway House team.
You run the helpdesk for Calloway House. You may raise orders with approved contractors up to 750 pounds a job, act at once on P1 emergencies, and tell tenants when a request is theirs under the lease. Stephen approves orders up to 5,000 pounds. You may not agree to pay for tenants' items or promise service charge reductions.
What will you do?
1. Triage the weekend's requests
20 minutes
2. Get approval for the lift and book the water check
These coworkers are fictional. They may make mistakes, so compare their suggestions with the evidence.
Frequently asked questions
How long does “The Monday helpdesk at Calloway House” take?
About 50 minutes, across 3 assignments. When the time is up, you get 10 minutes to round up and submit. Pausing stops the clock.
Is “The Monday helpdesk at Calloway House” free?
No. It is included in FinderK Plus. With a free account you can also do it without grading.
Do I need facilities helpdesk coordinator experience?
No. No previous work experience is required. The listed level is early career.
What do I get when I finish?
You get feedback on each assignment you submit. Completing all required assignments earns a completion certificate. It records participation and is not professional accreditation.
Is Brightstone Property Services a real company?
No. Brightstone Property Services is an original fictional company made for practice. Its coworkers may make mistakes, so check their suggestions against the evidence.
Work out a food maker's electricity emissions for the annual report, both ways, with a site sold and a site bought during the year. Then stop marketing overclaiming renewable power, and restate the figure honestly when the certificates come in short.
Skills: Apply a reporting boundary to sites bought and sold; Calculate location-based and market-based Scope 2; Write a disclosure that claims only what the evidence supports; Restate a figure openly when evidence changes; Answer an assurance provider with evidence
A failing transformer must be swapped by crane before winter, with 2,168 customers kept on supply through a neighbouring feeder that can carry only so much. Find a window the load allows, look after the people who depend on medical equipment, and replan when a pre-check cuts the backfeed.
Skills: Read demand profiles against network capacity; Choose a work window within safety and field rules; Plan support for customers who depend on medical equipment; Replan quickly and within authority when capacity changes
Twelve repair requests, a cold snap from Wednesday and a contractor who will soon be fully booked. Triage them under the policy, answer a resident who has been told the wrong thing, and get a decision on a roof above your limit.
Skills: Triage repairs by risk to the household under a policy; Keep repairs separate from rent arrears; Write to a resident honestly about a repeat problem; Request approval with options, costs and interim safety
Six customers wrote in overnight after a bad delivery day. Sort the queue, apply the credit policy, reply honestly to an angry customer and escalate a food safety report with the facts.
Skills: Sort a support queue by urgency and impact; Apply a credit policy and approval limits; Write an honest customer reply under pressure; Escalate a food safety report with the facts