The Monday helpdesk queue
IT service desk analyst at Pellworth Housing
About 50 minutes. Included in Plus.
Seven requests are waiting on a Monday morning. Score and order the queue, report a possible account takeover with the facts security needs, and handle a new starter's access request without copying another person's access.
Skills: Score and order a service desk queue by impact and urgency; Refuse an account change that fails the identity check; Report a suspected account compromise with the facts security needs; Request access by least privilege through the data owner