Operations Under Disruption
Keep services running when plans fall apart. Recover an airline schedule, restore bin rounds after a breakdown and fill an empty shift on a busy Monday.
Each module has short lessons with a check question, then a graded simulation. About 3 hours in total, at your own pace.
- Module 1: Recover the schedule after the fog
Fog has held twelve morning flights and three crews whose duty limits are running out. Build a recovery plan that stays inside the limits without leaning on captains' discretion, look after the passengers, and replan when an island airport says it will close early.
- Module 2: The missed bins after the breakdown
Fourteen missed bin reports after a breakdown and a short staffed route. Decide who gets a crew back under the policy, reply honestly to residents, and answer a councillor without promising special treatment.
- Module 3: The Monday order and the empty shift
Work out the week's supplier order from the records and the rules, cover a barista shift without breaking the hours limit, then send the order and fix the rota so the week runs from the records.
Skills you will practice
- Briefing a minister or senior official
- Briefing colleagues
- Consumer rights
- Deciding when to escalate
- Escalating with the facts
- Handling a vulnerable customer
- Handling service outages
- Keeping records others can use
- Knowing your authority limits
- Managing lead times
- Protecting confidential information
- Recovering crew schedules after disruption
- Saying no with reasons
- Shift planning
- Stock replenishment
- Triaging a support queue
- Weighing trade-offs
Frequently asked questions
What is a Skill Path?
A Skill Path is a short course built around real work. Each module has two or three short lessons, then a simulation where you do the job in a fictional company. Your work in each simulation is graded against a rubric.
How long does a Skill Path take?
Most Skill Paths take three to five hours in total. You can stop at any point and pick up where you left off. There are no deadlines.
What do I get when I finish?
When every simulation in the path is complete and graded, you earn a FinderK credential. It lists the work you did and the skills it shows. You can keep it private or share a link to it, for example on LinkedIn.
How much does a Skill Path cost?
Some Skill Paths are included with FinderK Plus, which has a free trial. Others are sold once at a fixed price and stay yours. You can read the first module's lessons for free before you decide.
Do I need experience?
No. Each path states its level. Beginner paths assume no previous experience in the role, and the lessons explain the ideas you need before each simulation.