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Consumer rights

Handling customer complaints, refunds and returns in line with consumer law so customers get what they are legally owed.

Good work shows: Applies the right remedy for the problem; explains rights to customers in plain words; meets legal time limits for refunds.

Consumer rights is one of the legal and compliance skills on FinderK.

The job simulations and Skill Paths below include work that is checked for this skill. You do the work in an original fictional company and get feedback on it.

Job simulations

Recover the schedule after the fog

Duty operations controller at Skerry Air

About 80 minutes. Included in Plus.

Fog has held twelve morning flights and three crews whose duty limits are running out. Build a recovery plan that stays inside the limits without leaning on captains' discretion, look after the passengers, and replan when an island airport says it will close early.

Skills: Rebuild a flying programme within crew duty limits; Choose which service to protect when not all can run; Refuse to plan on discretion under pressure; Arrange passenger care and priority help through the right team; Replan quickly when a new constraint arrives

Skill Paths

Related careers

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