Cover officer at Brookfield Academy
About 50 minutes. Included in Plus.
Three teachers are absent and the cover list must be on the staffroom screen by 08:30. Build it within the cover rules, tell the people affected, and deal with the change that comes at lunchtime.
Skills: Allocate cover within workload and safety rules; Weigh a department's priority against the policy; Tell colleagues what has been arranged and what it risks; Choose between costed options when the day changes
Release captain (senior software engineer) at Orla Books
About 80 minutes. Included in Plus.
Release 5.4 must get a new bank feed connector live before an aggregator switches off its old interface on 31 October, but Android crashes, a slow migration and a quarantined test stand in the way. Judge readiness, recommend a plan and roll it out without over-promising.
Skills: Judge release readiness against written criteria and evidence; Separate what a dashboard shows from what the policy counts; Recommend a release plan that protects a hard external deadline; Ask for only the exceptions the policy allows, with reasons; Plan a staged rollout and the communications that depend on it
Outage planner at Northvale Electricity Networks
About 60 minutes. Included in Plus.
A failing transformer must be swapped by crane before winter, with 2,168 customers kept on supply through a neighbouring feeder that can carry only so much. Find a window the load allows, look after the people who depend on medical equipment, and replan when a pre-check cuts the backfeed.
Skills: Read demand profiles against network capacity; Choose a work window within safety and field rules; Plan support for customers who depend on medical equipment; Replan quickly and within authority when capacity changes
Sales development representative at Brightline Payroll
About 55 minutes. Included in Plus.
Eight inbound leads, three meeting slots and a pipeline call on Friday. Decide who fits by the rules and the registry, write one honest first email, and leave the records in a state the team can run from.
Skills: Qualify leads against a customer profile and the records; Choose which leads get limited meeting slots; Answer a lead honestly with published facts; Brief a colleague and keep records the team can run from
Outpatient booking coordinator at Riverside General Hospital
About 55 minutes. Included in Plus.
A consultant is off sick for two weeks and sixteen patients need rebooking. Put them in the right order with the right clinicians before their target dates, look after a patient who cannot make the only slot, and tell the manager about any breach.
Skills: Prioritise patients by access targets and policy; Match patients to the right clinician and time; Talk to patients about changes without causing alarm; Report a breach early with the facts
Duty operations controller at Skerry Air
About 80 minutes. Included in Plus.
Fog has held twelve morning flights and three crews whose duty limits are running out. Build a recovery plan that stays inside the limits without leaning on captains' discretion, look after the passengers, and replan when an island airport says it will close early.
Skills: Rebuild a flying programme within crew duty limits; Choose which service to protect when not all can run; Refuse to plan on discretion under pressure; Arrange passenger care and priority help through the right team; Replan quickly when a new constraint arrives
Recruiting coordinator at Northgate Logistics
About 55 minutes. Included in Plus.
Seven applications, three interview slots and a depot manager who referred her neighbour's son. Score the applications against the specification, tell the manager the result, and prepare a fair interview.
Skills: Score applications against published requirements, not impressions; Keep what the policy does not score out of a decision; Give a hiring manager an unwelcome answer with the reason; Prepare a fair structured interview
People advisor at Fenwick & Hale Insurance
About 55 minutes. Included in Plus.
Run the monthly absence review for one team, advise a team leader who wants to start a formal process for the wrong reasons, and arrange a fair stage 1 meeting for someone who does meet a trigger.
Skills: Apply attendance triggers using the policy, not the export; Advise a manager on disability and reasonable adjustments; Push back on a manager within your role and escalate; Arrange a fair formal meeting with correct notice
Credit analyst at Aldwick Business Bank
About 65 minutes. Included in Plus.
A well run bakery wants a loan for a second oven and a bigger overdraft. The reported figures pass the bank's tests easily. Normalise them, test the request against the credit policy, find a structure that works and hold the line when a contract arrives that does not count.
Skills: Normalise a business's earnings for one-off items; Test a lending request against a credit policy; Recommend a structure that meets policy without losing the customer; Judge whether new evidence changes a credit decision
Pharmacy technician at Meadowbank Pharmacy
About 55 minutes. Included in Plus.
The medicines fridge was too warm overnight and the alarm had been muted. Quarantine and value the stock, get the facts to the manufacturers, and keep the patients who are waiting safe and informed, without deciding what only the pharmacist can.
Skills: Follow a cold chain procedure under time pressure; Work out an excursion from logger data; Ask manufacturers for advice with the right facts; Tell patients about a delay within your role; Record an incident to fix the cause, not blame
Assistant store manager at Corner and Co
About 55 minutes. Included in Plus.
Four weeks of counts show stock missing on high value lines. Find what the paperwork explains, refer what it does not to the right people without pointing at anyone, and protect the shelf and the team.
Skills: Reconcile stock and separate paperwork errors from loss; Refer suspected theft with facts, not names; Act on loss within a spending limit; Talk to a worried colleague fairly
Operations assistant at Millbrook Bakehouse
About 55 minutes. Included in Plus.
Work out the week's supplier order from the records and the rules, cover a barista shift without breaking the hours limit, then send the order and fix the rota so the week runs from the records.
Skills: Work out an order from records, rules and pack sizes; Read a lead time against a date; Find the cover that fits the rules, not the easiest one; Turn an approval into records other people run from