Synthesise the prescription app sessions
UX research assistant at Brightside Pharmacy
About 65 minutes. Included in Plus.
Eight people tested a new prescription reorder flow and most said they loved it. Work out what actually happened, rate each problem by the team's rules, report it honestly and hold the line when the team wants a better number or to drop an awkward finding.
Skills: Count usability results by eligibility and observation rules; Rate problem severity from impact and frequency; Separate observations from interpretations in a report; Defend a finding with evidence when a team pushes back