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Closing the loop on feedback

Telling customers what was done about their feedback so they know they were heard.

Good work shows: Replies to each piece of feedback; says what changed as a result; explains when no change will be made.

Closing the loop on feedback is one of the customer service skills on FinderK.

The job simulations and Skill Paths below include work that is checked for this skill. You do the work in an original fictional company and get feedback on it.

Job simulations

Edit the budget story before the vote

Desk editor at The Calder Valley Courier

About 70 minutes. Included in Plus.

A tired reporter has filed the council budget story six hours before deadline. Check every figure, decide what to do with a single anonymous allegation against a named councillor, get the right of reply right, and correct the record when a reader finds a flaw.

Skills: Fact-check figures and claims against original records; Present numbers correctly: percentages, points and like for like; Decide whether an anonymous allegation can be published; Give a named person a fair right of reply; Correct the record openly and precisely

Skill Paths

Related careers

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