Practice customer service skills in FinderK job simulations and Skill Paths.
In each simulation you work in an original fictional company, use real work tools and get feedback on the work you hand in.
Customer support associate at Hearth Box
About 50 minutes. Included in Plus.
Six customers wrote in overnight after a bad delivery day. Sort the queue, apply the credit policy, reply honestly to an angry customer and escalate a food safety report with the facts.
Skills: Sort a support queue by urgency and impact; Apply a credit policy and approval limits; Write an honest customer reply under pressure; Escalate a food safety report with the facts
Desk editor at The Calder Valley Courier
About 70 minutes. Included in Plus.
A tired reporter has filed the council budget story six hours before deadline. Check every figure, decide what to do with a single anonymous allegation against a named councillor, get the right of reply right, and correct the record when a reader finds a flaw.
Skills: Fact-check figures and claims against original records; Present numbers correctly: percentages, points and like for like; Decide whether an anonymous allegation can be published; Give a named person a fair right of reply; Correct the record openly and precisely
Social media coordinator at Wren and Dale Garden Centres
About 65 minutes. Included in Plus.
The agency says photos are the garden centre's best posts and wants more of them. Measure October properly, plan November's biggest moments within budget and the advertising rules, and handle a complaint that is spreading in the comments.
Skills: Compare content performance like for like; Plan content around business moments within a budget; Follow advertising and giveaway rules; Handle a public complaint without promising or arguing
Facilities helpdesk coordinator at Brightstone Property Services
About 50 minutes. Included in Plus.
Twelve requests after a wet weekend: a trapped person, a leak onto a desk, a stuck fire exit, cold offices and a few things that are not yours to fix. Triage them, get approval where you need it, and tell tenants the truth about who pays.
Skills: Prioritise building faults by risk and service level; Decide responsibility using lease clauses; Act on safety first and get approval for spending; Say no to a tenant politely and with the clause
Outage planner at Northvale Electricity Networks
About 60 minutes. Included in Plus.
A failing transformer must be swapped by crane before winter, with 2,168 customers kept on supply through a neighbouring feeder that can carry only so much. Find a window the load allows, look after the people who depend on medical equipment, and replan when a pre-check cuts the backfeed.
Skills: Read demand profiles against network capacity; Choose a work window within safety and field rules; Plan support for customers who depend on medical equipment; Replan quickly and within authority when capacity changes
Duty operations controller at Skerry Air
About 80 minutes. Included in Plus.
Fog has held twelve morning flights and three crews whose duty limits are running out. Build a recovery plan that stays inside the limits without leaning on captains' discretion, look after the passengers, and replan when an island airport says it will close early.
Skills: Rebuild a flying programme within crew duty limits; Choose which service to protect when not all can run; Refuse to plan on discretion under pressure; Arrange passenger care and priority help through the right team; Replan quickly when a new constraint arrives
Customer services officer at Northbrook Borough Council
About 55 minutes. Included in Plus.
Fourteen missed bin reports after a breakdown and a short staffed route. Decide who gets a crew back under the policy, reply honestly to residents, and answer a councillor without promising special treatment.
Skills: Apply a published service policy case by case; Protect vulnerable residents through escalation; Reply to residents honestly without blame; Answer an elected member within the rules
Site reliability engineer at Pantry Lane
About 75 minutes. Included in Plus.
Customers could not pay for about an hour and a half on a busy Saturday. Rebuild the timeline and impact from the logs, write a blameless review that fixes conditions rather than people, book the review and brief customer care without promising what you cannot keep.
Skills: Reconstruct an incident timeline from logs and records; Measure customer impact and error budget use; Write a blameless review that names conditions, not people; Turn contributing factors into owned actions; Brief non-engineers honestly about an incident
Practise the core work of hotel and events coordination: an overbooked night, a conference dinner and a busy front of house.
Prepare for a first job in customer support or operations.
Learn to help people well when things have gone wrong.
Practise the core work of a communications officer: editing a sensitive story, handling a crisis and approving brand work.
Practise communication work where every word matters.
Practise the core work of IT support: a busy helpdesk queue, a facilities helpdesk and an outage review.
Protect and grow a brand.
Run the buildings people work and live in.
Understand customers and reach them well.
Practise the core work of a project coordinator: managing a contract, planning an outage and confirming numbers before a deadline.
Practise the core work of a public services officer: restoring a service, covering staff and running a fair procurement.
Work on the systems that keep power and services running.
Learn to act well when something goes wrong.
Keep services running when plans fall apart.
Practise the work of councils, schools and public bodies.
Make product decisions from evidence.
Learn how technology teams keep services running.
Practise the daily judgement of software teams.