Pharmacy technician at Meadowbank Pharmacy
About 55 minutes. Included in Plus.
The medicines fridge was too warm overnight and the alarm had been muted. Quarantine and value the stock, get the facts to the manufacturers, and keep the patients who are waiting safe and informed, without deciding what only the pharmacist can.
Skills: Follow a cold chain procedure under time pressure; Work out an excursion from logger data; Ask manufacturers for advice with the right facts; Tell patients about a delay within your role; Record an incident to fix the cause, not blame
Dispatcher at Lockgate Couriers
About 50 minutes. Included in Plus.
A van has broken down with nine parcels, including medicines, funeral flowers and lab samples. Reassign them within three drivers' hours, decide what moves to tomorrow, and keep the customers who will wait informed.
Skills: Reassign work by priority within time and hours limits; Weigh a cost against a service promise; Tell customers about delays early and honestly; Escalate what needs a manager's approval
Operations assistant at Millbrook Bakehouse
About 55 minutes. Included in Plus.
Work out the week's supplier order from the records and the rules, cover a barista shift without breaking the hours limit, then send the order and fix the rota so the week runs from the records.
Skills: Work out an order from records, rules and pack sizes; Read a lead time against a date; Find the cover that fits the rules, not the easiest one; Turn an approval into records other people run from
Supply planner at Thornbury Kitchenware
About 70 minutes. Included in Plus.
The lead time from Portugal has jumped from six weeks to nine, and the best seller has a big promotion before Christmas. Project the stock, recommend what to do with the costs, and help sales tell the biggest customer the truth.
Skills: Project stock week by week and find a shortfall; Compare supply options on cost, timing and risk; Request approval within purchasing limits; Support honest customer commitments with numbers
Procurement officer at Eastmoor District Council
About 85 minutes. Included in Plus.
Four bids for a three year grounds contract. Score them exactly as published, deal with a price that looks too low and a panel member's late declaration, recommend an award within the rules, and handle the people who want to know the result early.
Skills: Apply a published evaluation method exactly; Investigate an abnormally low bid against the specification; Handle a late conflict of interest and recalculate; Recommend an award within budget and approval rules; Handle councillors and bidders within procurement rules