UX research assistant at Brightside Pharmacy
About 65 minutes. Included in Plus.
Eight people tested a new prescription reorder flow and most said they loved it. Work out what actually happened, rate each problem by the team's rules, report it honestly and hold the line when the team wants a better number or to drop an awkward finding.
Skills: Count usability results by eligibility and observation rules; Rate problem severity from impact and frequency; Separate observations from interpretations in a report; Defend a finding with evidence when a team pushes back
Cover officer at Brookfield Academy
About 50 minutes. Included in Plus.
Three teachers are absent and the cover list must be on the staffroom screen by 08:30. Build it within the cover rules, tell the people affected, and deal with the change that comes at lunchtime.
Skills: Allocate cover within workload and safety rules; Weigh a department's priority against the policy; Tell colleagues what has been arranged and what it risks; Choose between costed options when the day changes
Team leader, Supplier Payments at Brackwell Supplies
About 95 minutes. Included in Plus.
One of your team has met the quality trigger two months running. Read his error rates like for like, plan the foreign-currency work for November, and decide what to tell him and your manager.