Customer services officer at Northbrook Borough Council
About 55 minutes. Included in Plus.
Fourteen missed bin reports after a breakdown and a short staffed route. Decide who gets a crew back under the policy, reply honestly to residents, and answer a councillor without promising special treatment.
Skills: Apply a published service policy case by case; Protect vulnerable residents through escalation; Reply to residents honestly without blame; Answer an elected member within the rules
Fundraising officer at Kestrel Valley Wildlife Trust
About 75 minutes. Included in Plus.
Check two months of donations for the Gift Aid claim, then tell a major donor that the project she funded has been cancelled and give her a real choice, and report both to the fundraising committee.
Skills: Apply Gift Aid rules donation by donation; Handle restricted funds within charity rules; Give a major donor bad news and a real choice; Report figures and decisions to a committee