Events coordinator at Scottish Society of Civil Engineers
About 55 minutes. Included in Plus.
The venue needs the final dinner numbers by noon. Work out who will really be there and what the contract will cost, give the venue exact numbers and allergies, then deal with late guests and an honest answer about nut safety.
Skills: Work out final event numbers from bookings and terms; Use a contract's terms to make a cost decision; Pass dietary and allergy information accurately; Keep extra costs and promises within authority
Front office duty supervisor at Calder Quay Hotel
About 55 minutes. Included in Plus.
The hotel is sold out and a room has just flooded. Work out the room position, decide who to move to another hotel and on what terms, and handle the night when it changes again.
Skills: Work out a hotel's room position from live records; Apply a walk procedure fairly and within a spending limit; Write to a displaced guest clearly and honestly; Hand over an evening's decisions so the morning can act
Assistant store manager at Corner and Co
About 55 minutes. Included in Plus.
Four weeks of counts show stock missing on high value lines. Find what the paperwork explains, refer what it does not to the right people without pointing at anyone, and protect the shelf and the team.
Skills: Reconcile stock and separate paperwork errors from loss; Refer suspected theft with facts, not names; Act on loss within a spending limit; Talk to a worried colleague fairly
Operations assistant at Millbrook Bakehouse
About 55 minutes. Included in Plus.
Work out the week's supplier order from the records and the rules, cover a barista shift without breaking the hours limit, then send the order and fix the rota so the week runs from the records.
Skills: Work out an order from records, rules and pack sizes; Read a lead time against a date; Find the cover that fits the rules, not the easiest one; Turn an approval into records other people run from