Taking, changing and confirming bookings accurately so guests get what they booked and capacity is used well.
Good work shows: Records name, date and details correctly; confirms bookings in writing; manages waitlists and no-shows.
Handling reservations is one of the hospitality and retail skills on FinderK.
The job simulations and Skill Paths below include work that is checked for this skill. You do the work in an original fictional company and get feedback on it.
The hotel is sold out and a room has just flooded. Work out the room position, decide who to move to another hotel and on what terms, and handle the night when it changes again.
Skills: Work out a hotel's room position from live records; Apply a walk procedure fairly and within a spending limit; Write to a displaced guest clearly and honestly; Hand over an evening's decisions so the morning can act