Handling hotel or office front desk work, from arrivals and departures to requests, calmly and accurately.
Good work shows: Checks guests in and out quickly; handles requests and passes on messages; keeps the desk tidy and staffed.
Running a front desk is one of the hospitality and retail skills on FinderK.
The job simulations and Skill Paths below include work that is checked for this skill. You do the work in an original fictional company and get feedback on it.
The hotel is sold out and a room has just flooded. Work out the room position, decide who to move to another hotel and on what terms, and handle the night when it changes again.
Skills: Work out a hotel's room position from live records; Apply a walk procedure fairly and within a spending limit; Write to a displaced guest clearly and honestly; Hand over an evening's decisions so the morning can act