“One room short on a sold-out Saturday” is a front office duty supervisor job simulation on FinderK.
You work at Calder Quay Hotel, an original fictional company, and complete 3 assignments in about 55 minutes.
It is for anyone who wants to practice front office duty supervisor work. No previous work experience is required.
Role
Front office duty supervisor
Industry
Hospitality
Level
Early career
Time
About 55 minutes, 3 assignments
Access
Included in Plus
Created by
FinderK
The hotel is sold out and a room has just flooded. Work out the room position, decide who to move to another hotel and on what terms, and handle the night when it changes again.
Read the full brief
You are the duty supervisor on a sold-out Saturday at a harbour hotel. A leak has taken a room out of use, and the arrivals list has guaranteed guests, bookings with no guarantee, a possible duplicate and a late caller. You work out whether the hotel is short, who can be moved to a partner hotel under the procedure, and what that would cost within your limit. Then you arrange the move and write to the guest, and at the end of the night the situation changes and you hand over to the morning team. Automated checks confirm your figures and saved work; your judgement is reviewed against the standard for the role.
What is Calder Quay Hotel?
Calder Quay Hotel is a fictional independent four star hotel with 96 bedrooms on the harbour in Bristol. Most weekend guests are leisure and wedding guests, and many return. This case runs on Saturday 14 November 2026, evening shift. Times are local and amounts are in pounds.
Who do you play?
You are the front office duty supervisor in the Front office team.
You run the front desk on the evening shift. You may release non-guaranteed bookings under the procedure, choose a guest to move to a partner hotel when the hotel is short, and spend up to 200 pounds on one moved guest. Costs above that and any future stay or voucher need Nadia's approval. You may not change the overbooking level or rates.
These coworkers are fictional. They may make mistakes, so compare their suggestions with the evidence.
Frequently asked questions
How long does “One room short on a sold-out Saturday” take?
About 55 minutes, across 3 assignments. When the time is up, you get 10 minutes to round up and submit. Pausing stops the clock.
Is “One room short on a sold-out Saturday” free?
No. It is included in FinderK Plus. With a free account you can also do it without grading.
Do I need front office duty supervisor experience?
No. No previous work experience is required. The listed level is early career.
What do I get when I finish?
You get feedback on each assignment you submit. Completing all required assignments earns a completion certificate. It records participation and is not professional accreditation.
Is Calder Quay Hotel a real company?
No. Calder Quay Hotel is an original fictional company made for practice. Its coworkers may make mistakes, so check their suggestions against the evidence.
Events coordinator at Scottish Society of Civil Engineers
About 55 minutes. Included in Plus.
The venue needs the final dinner numbers by noon. Work out who will really be there and what the contract will cost, give the venue exact numbers and allergies, then deal with late guests and an honest answer about nut safety.
Skills: Work out final event numbers from bookings and terms; Use a contract's terms to make a cost decision; Pass dietary and allergy information accurately; Keep extra costs and promises within authority
Assistant restaurant manager at The Gannet Kitchen
About 55 minutes. Included in Plus.
The weekly food cost has jumped from 31 to 40.5 percent and head office sees it on Wednesday. Find what is wrong in the records, query the supplier, and explain what is really driving the cost.
Skills: Check purchases and stock records for errors; Calculate a weekly food cost percentage; Query a supplier politely and within authority; Explain the cause of a cost rise with figures and options
Four weeks of counts show stock missing on high value lines. Find what the paperwork explains, refer what it does not to the right people without pointing at anyone, and protect the shelf and the team.
Skills: Reconcile stock and separate paperwork errors from loss; Refer suspected theft with facts, not names; Act on loss within a spending limit; Talk to a worried colleague fairly
Six customers wrote in overnight after a bad delivery day. Sort the queue, apply the credit policy, reply honestly to an angry customer and escalate a food safety report with the facts.
Skills: Sort a support queue by urgency and impact; Apply a credit policy and approval limits; Write an honest customer reply under pressure; Escalate a food safety report with the facts