Investigating a customer complaint, putting things right fairly and recording what was learned.
Good work shows: Confirms the complaint in the customer's words; investigates the facts before deciding an outcome; offers a fair fix and explains it.
Resolving complaints is one of the customer service skills on FinderK.
The job simulations and Skill Paths below include work that is checked for this skill. You do the work in an original fictional company and get feedback on it.
Customer support associate at Hearth Box
About 50 minutes. Included in Plus.
Six customers wrote in overnight after a bad delivery day. Sort the queue, apply the credit policy, reply honestly to an angry customer and escalate a food safety report with the facts.
Skills: Sort a support queue by urgency and impact; Apply a credit policy and approval limits; Write an honest customer reply under pressure; Escalate a food safety report with the facts
Practise the core work of hotel and events coordination: an overbooked night, a conference dinner and a busy front of house.
Prepare for a first job in customer support or operations.
Learn to help people well when things have gone wrong.