Facilities and Workplace Services
Run the buildings people work and live in. Sort a facilities helpdesk queue, plan repairs before a cold snap and walk a construction site for hazards.
Each module has short lessons with a check question, then a graded simulation. About 3 hours in total, at your own pace.
- Module 1: The Monday helpdesk at Calloway House
Twelve requests after a wet weekend: a trapped person, a leak onto a desk, a stuck fire exit, cold offices and a few things that are not yours to fix. Triage them, get approval where you need it, and tell tenants the truth about who pays.
- Module 2: Twelve repairs before the cold snap
Twelve repair requests, a cold snap from Wednesday and a contractor who will soon be fully booked. Triage them under the policy, answer a resident who has been told the wrong thing, and get a decision on a roof above your limit.
- Module 3: The safety walk at Wharf Lane
Twelve findings from the weekly safety walk. Decide which work stops now under the procedure, deal with a roofing contractor who wants to keep working, and tell the client the truth about the scaffold she has come to see.
Skills you will practice
- Applying policy and approval limits
- Carrying out a site safety inspection
- Customer communication
- De-escalating an angry customer
- Escalating with the facts
- Handling a maintenance request
- Handling difficult conversations
- Issuing a permit to work
- Keeping records others can use
- Knowing your authority limits
- Owning a mistake
- Saying no with reasons
- Setting honest expectations
Frequently asked questions
What is a Skill Path?
A Skill Path is a short course built around real work. Each module has two or three short lessons, then a simulation where you do the job in a fictional company. Your work in each simulation is graded against a rubric.
How long does a Skill Path take?
Most Skill Paths take three to five hours in total. You can stop at any point and pick up where you left off. There are no deadlines.
What do I get when I finish?
When every simulation in the path is complete and graded, you earn a FinderK credential. It lists the work you did and the skills it shows. You can keep it private or share a link to it, for example on LinkedIn.
How much does a Skill Path cost?
Some Skill Paths are included with FinderK Plus, which has a free trial. Others are sold once at a fixed price and stay yours. You can read the first module's lessons for free before you decide.
Do I need experience?
No. Each path states its level. Beginner paths assume no previous experience in the role, and the lessons explain the ideas you need before each simulation.