Admitting your own mistake promptly, stating its impact and fixing it without blame.
Good work shows: Reports the mistake quickly; states the impact honestly; fixes it and prevents a repeat.
Owning a mistake is one of the judgement skills on FinderK.
The job simulations and Skill Paths below include work that is checked for this skill. You do the work in an original fictional company and get feedback on it.
A client's finance director has told his board that closing a depot will save 3.04 million pounds a year. Rebuild the savings from the client's own data, tell the steering committee the true number in a deck, and correct it again when a depot manager's figure turns out to be wrong.
Skills: Separate costs that end from costs that move; Build a savings and payback model from client data; Present an unwelcome number answer first; Handle a client sponsor's expectations with evidence; Revise analysis openly when data changes
Twelve repair requests, a cold snap from Wednesday and a contractor who will soon be fully booked. Triage them under the policy, answer a resident who has been told the wrong thing, and get a decision on a roof above your limit.
Skills: Triage repairs by risk to the household under a policy; Keep repairs separate from rent arrears; Write to a resident honestly about a repeat problem; Request approval with options, costs and interim safety