Resolving a disagreement with a supplier over price, quality or delivery using the contract and evidence.
Good work shows: Refers to the contract terms in dispute; gathers evidence before raising the issue; agrees a written resolution and next steps.
Handling a supplier dispute is one of the procurement and purchasing skills on FinderK.
The job simulations and Skill Paths below include work that is checked for this skill. You do the work in an original fictional company and get feedback on it.
Facilities and procurement coordinator at Marlow Street Studios
About 85 minutes. Included in Plus.
The office cleaning contract ends in six weeks. Reconcile a year of invoices against the contract and the sign-in log, recommend to your manager whether to renew, negotiate or retender and what needs approval from whom, and put the practice's position to the supplier.
Skills: Reconcile invoiced work against contract terms and site records; Evaluate commercial options under budget and authority constraints; Respect approval limits and escalate the right decision; Communicate a negotiating position to a supplier honestly
Assistant restaurant manager at The Gannet Kitchen
About 55 minutes. Included in Plus.
The weekly food cost has jumped from 31 to 40.5 percent and head office sees it on Wednesday. Find what is wrong in the records, query the supplier, and explain what is really driving the cost.
Skills: Check purchases and stock records for errors; Calculate a weekly food cost percentage; Query a supplier politely and within authority; Explain the cause of a cost rise with figures and options